User Guide

User Guide

On this site, both service providers and those who purchase services are considered users, and need to register as users first.

The registration fee is free.  

After that, you can purchase services, create a new service on My Page, and request services you would like to receive.  

Service purchasers should review a service immediately after the service is completed.

The payment amount will not be reflected in the service provider's sales until the buyer's review is completed.

If there are no reviews 48 hours after the end of the service, the transaction will be completed automatically and will be reflected in the sales of the service provider in 3 business days.

About Cancellation

- Cancellation before payment is completed:

You can cancel at any time in the Payment detail page before the payment is completed. There is no cancelation fee.

- Cancellation after payment is completed:

- Cancellation by the purchaser after payment 

We will refund the amount below minus the credit card cancellation fee 
(5% of the selling price).
Please contact each credit card company as the number of days until refund varies depending on the credit card company.

Cancellation before 48 hours of the service: full refund

Cancellation within 48 hours of the service: 50% refund

Cancellation within 24 hours of the service: no refund

If the service provider cancels the service, the purchaser will not be penalized.

【Important Reminder】

・ If a service provider cancels their services frequently, they may face penalties.
・ To avoid troubles, please limit communication between service providers and service purchasers only within the site.
・ If the service provider does not contact you within 48 hours after the payment is completed, please contact us. Skillpockets will investigate and cancel if necessary.
 

Banned Acts

Skillpockets prohibits the following actions.

1. Prohibited actions related to trading

1. Using or disclosing the personal information of other members and the contents of the talk room acquired in the skillpockets transaction for purposes other than fulfilling the transaction.

2. Asking for the address of another member

          ・ Excluding services that include delivering goods.

          ・ Except for content that requires a place of residence to provide services such as         business card creation and homepage creation and goods delivery services.

3. Asking for external contacts outside skillpockets.

4. Writing an email address on the profile page, service content, talk room, etc.

5. Posting a QR code on an image.

6. Directing the purchaser to a registration form on another site.

7. Encouraging payment by methods other than skillpockets payment methods

8. skillpockets uses a method of paying the seller when the transaction is completed. Therefore, the following acts are prohibited.

          ・ Making payments outside skillpockets 

          ・ Encouraging unique payments such as performance fees and monthly payments

9.  Directing purchasers to external services, as well as purchasing said services.

10. Encouraging external transactions without going through skillpockets.

11. Inducing outsiders to provide services that are not listed in skillpockets.

12. Encouraging subsequent transactions to be conducted externally.

13. Listing a site where payment is possible and guiding to that site.

14, Major harassment (slandering, threatening, or any discriminatory or offensive behavior that is disadvantageous or damaging to others)

15. Engaging in acts that are offensive to public order and morals (sexual remarks, use of highly exposed images, acts that we judge to be obscene)

16. Sales activities, advertising activities, religious activities, election activities.

17. Act of registering and owning multiple accounts.

18. Acts that skillpockets deem inappropriate.


2. Prohibited actions related to listing

Listing of the following services are prohibited.

1. Services that promote infringement or infringement of intellectual property rights,    copyrights, etc.

・Trademark abuse service

・Service in which a third party copies, diverts, or misuses a copyrighted work without permission.

・Services that infringe publicity and portrait rights

・Services using materials that are prohibited for commercial use

・Service that provides information on the web that is open to the public for free to others without the consent of the publisher.

2. Services that violate laws and regulations

・Services applicable to travel business without a license under Japanese law.

・Service that undertakes recruitment, dispatch, and mediation of human resources without a license under Japanese law.

・Services performed by an "administrative scrivener", "tax accountant,” or "social insurance labor consultant" without satisfying our exhibition conditions.

・Services that recommend specific financial products or guide the timing of buying and selling.

・Service that provides advice on investment decisions.

・Services that act for investment management and asset management.

・Services related to virtual currency and ICO.

・Services that are offensive to public order and morals.

・Adult-related services for adults.

・Services that users may interpret as obscene or vulgar.

・Services that encourage the use of dating services and customs.

・Services that may fall under child pornography.

・Services that may assist or induce crime.

・Service for school assignments (homework, reports, etc.).
 

3. Services that encourage transactions outside skillpockets

・Services that list external contact information such as email addresses and LINE IDs.

・Service that provides content using contact means outside skillpockets.

・Services that guide you to external sites.

・Service aimed at making a profit by forcing you to register for an external service or e-mail newsletter, or download an application.

・Services suspected of soliciting people for pyramid schemes and other fraudulent activities.

・Other services that violate the management policy or are deemed inappropriate at our
discretion.

4. Others 

・Food tours 
 

Service Provider Manual

You can provide your skills easily in your spare time.

Service listing steps

1. First, perform User registration at skillpockets.com.

2. Register a new service with My Page → Service Management → Register New Service → Post service. (The minimum sales amount of the service is 500 yen, the maximum sales amount is 200,000 yen)

3.Your service will be reflected on the site immediately after approval by skillpockets.

Service provision steps

1. You will receive a message from the user who wants to purchase the service. You can check     it on My page → Mail box.

2. When you receive the message, please reply within 48 hours. 

3. Make a formal offer to the purchaser.

4, The purchaser makes the payment.

5. Confirm the payment is completed and click the “Agree to the Contract” button.

Be sure to press * Agree to the contract. If you do not press it, payment will not be completed.

6. You will provide the service after the payment is completed. (Please contact the purchaser immediately after the payment is completed. If you do not contact the purchaser within 48 hours after the payment is completed, it may be canceled automatically)

7. After the service is completed, the buyer will write a review. (Be sure to ask the purchaser to complete the review as it will not be reflected in the sales amount unless the review is completed.)

How to receive the service sales fee

Service providers need to register their bank account. The sales amount is the selling price minus the system fee (15% of the selling price).

You can apply for a transfer from Sales History → Transfer Request on My Page when the amount of sales exceeds 500 yen. The amount that can be transferred is from 500yen-100,000 yen at a time.

If you apply for the transfer by the 1st to 15th (23:59 JST) of each month, the transfer will be made on the 20th of the same month, and if you apply for the transfer from the 16th to by end of the month, the transfer will be made on the 5th of the following month. In the case of weekends and holidays, the transfer will be made on the next business day.

You can apply for the transfer only once during the period.

Regardless of the transfer amount, a transfer fee of 350 yen will be deducted.

To avoid troubles, please limit communication between service providers and service purchasers only within the site.

Frequent cancellations by a service provider may result in penalties.

Skillpockets service provider’s insurance

Skillpockets recommends that you join liability insurance for skill-sharing workers. Please contact skillpockets if you need assistance for liability insurance.
 

Client Manual

At skillpockets you will surely find the service you are looking for.

Service purchase steps

1. First, perform user registration at skillpockets.com.

2. Search for services by keyword or category.

3. Try sending a message on the Contact page to a service provider.

4. If you agree to the offer from the service provider, proceed to payment.

5. Please be sure to write and send a review after the service ends. (If the review is not completed, it will not be reflected in the sales amount of the service provider.)

If there are no reviews in 48 hours after the end of the service, the transaction will be completed automatically and will be reflected in the sales amount of the service provider.

About cancellation

Cancellation before payment is completed

You can cancel at any time in the Payment detail page before the payment is completed. There is no fee.

Cancellation after payment is completed

Cancellation after payment due to purchaser's convenience

We will refund the amount below minus the credit card cancellation fee (5% of the selling price). Please contact each credit card company as the number of days until refund varies depending on the credit card company.

 

Cancellation before 48 hours of the service: full refund

Cancellation within 48 hours of the service: 50% refund

Cancellation within 24 hours of the service: no refund

 

To avoid troubles, please limit communication between service providers and service purchasers only within the site.

 

Please contact skill pockets in the following cases. skillpockets will investigate and cancel if necessary.

 
  •  If the service provider does not contact you within 48 hours after the payment is completed.

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